Reference

How We Handle Your Information

We collect and protect account data to run your wallet, verify deposits through bKash, Nagad and Rocket, and keep your login secure. This policy explains what we gather, why we need it, and how you can request changes or deletion.

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bajvip How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, request corrections, or ask us to delete your account information, use any of the channels below. Our account team will confirm your identity before processing data requests to keep your information secure.

Team online

Live chat

Open the chat icon in the bottom corner and tell the agent you need help with a privacy or data request. The team will verify your account and explain the next steps within the conversation.

Email support

Send your data request to the support email listed in the footer. Include your registered mobile number and account username so we can match your inquiry to the correct record and reply securely.

Account settings

Log in and visit the account settings page to update your email, mobile number or communication preferences. For full data export or deletion, contact support directly through chat or email.

DATA PRACTICES

How We Protect and Use Account Information

We encrypt payment data when you deposit via bKash, Nagad or Rocket, store passwords as hashed values, and monitor login attempts for suspicious activity. Session cookies expire when you close your browser, and you can clear persistent cookies anytime. Below are the key areas where your data moves through our system.

Collection points

We gather your name, mobile number, email and device details during account creation. Payment processors receive wallet numbers or bank details only when you initiate a deposit or withdrawal, and game providers see your session token to deliver results.

Cookie usage

Essential cookies keep you logged in and remember your language choice. Analytics cookies measure page load times and popular game searches. You can disable analytics cookies in your browser without affecting account access or withdrawals.

Security measures

Passwords are hashed with a one-way algorithm; we cannot retrieve your original password. SSL encryption protects data in transit between your device and our servers. We log IP addresses and session timestamps to detect unusual login patterns.

Data retention

Active account records remain on file while you use the service. After you close your account, we retain transaction logs and identity documents for the period required by financial record-keeping rules, then delete personal identifiers unless a dispute is pending.

Common Privacy and Data Questions

We collect your full name, mobile number, email address, date of birth, and payment details such as bKash, Nagad or Rocket wallet numbers when you add them. We also log your device type, IP address and session activity to verify your identity and prevent fraud.

Contact support via live chat or email with your account username and registered mobile number. The team will verify your identity, then send your data export or process your deletion request within the timeframe allowed by local record-keeping rules.

We share minimal information with payment processors to complete deposits and withdrawals, and with game providers to deliver results. We do not sell your data to marketers or external analytics firms. All partners are bound by data-protection agreements.

Essential cookies keep you logged in and remember language settings. Analytics cookies track page performance and popular game searches. You can disable analytics cookies in your browser settings without losing access to deposits, withdrawals or game lobbies.

We retain transaction records and identity documents for the period required by financial reporting and dispute-resolution rules, typically a few years depending on jurisdiction. After that period, we delete personal identifiers unless a legal hold applies.

Yes. Payment details are encrypted in transit with SSL and stored in hashed form. Wallet numbers and bank account details are shared only with the relevant processor to complete your transaction, and we never store your mobile banking PIN.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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