Reference

Terms Conditions That Cover Your Account

We lay out the rules for opening an account, placing bets on cricket and football markets, running deposits through bKash, Nagad or Rocket, and withdrawing your balance.

Account eligibilityDeposit & withdrawal rulesGame & betting termsDispute resolutionPrivacy & security
bajvip Terms Conditions That Cover Your Account
POLICY QUESTIONS

Contact Paths for Terms Questions

If any clause in these terms is unclear or you want to discuss your account status, verification requirements or a disputed settlement, reach us through live chat, email or the help desk inside your account. We keep records of all conversations and transactions so we can review your case accurately and give you a documented answer.

Live chat Open the chat widget in the bottom corner of any page and type your question about account terms, Deposit references, withdrawal holds or bet rules.
Email support Send a detailed message with your account username and the clause or transaction you want to discuss. We review email cases in the order received and aim to reply with a full explanation and any required next steps within one…
Account help desk Log in, navigate to your profile settings and open the support ticket form. Attach screenshots of the relevant transaction or game round if you are disputing a result or reporting a technical issue, so we can investigate with complete context.
DATA & SECURITY

How We Handle Your Account Data Under These Terms

These terms work alongside our privacy policy to protect your personal information, payment details and betting history. We encrypt account data in transit and at rest, store records for the period required by our operational and legal obligations, and grant access only to staff who need it to process your requests. You can ask to see, correct or delete your data by contacting support.

Data encryption

Every login, deposit via bKash, Nagad or Rocket, and withdrawal request passes through SSL encryption so your credentials and payment details are not exposed. We also hash your password so even our own systems cannot read it in plain text.

Transaction records

We keep a log of every deposit, bet, game round and withdrawal tied to your account username. You can review this history in your account dashboard at any time, and we use it to investigate disputes or verify withdrawal eligibility.

Account verification

When you request a withdrawal we may ask for a copy of your ID, a selfie or proof of your payment method to confirm you own the account. This step prevents fraud and satisfies our regulatory obligations in supported regions.

Data retention

We hold your account records for as long as your account remains open and for a defined period after closure to meet legal and dispute-resolution requirements. To request deletion of your data email support with your username and the reason for closure.

Questions Players Ask About the Terms

You must be of legal age in your jurisdiction, reside in an eligible region where online betting is permitted, and use only your own funds. We verify identity at withdrawal time and will close duplicate or shared accounts.

Deposits are credited once we receive confirmation from your payment provider. Withdrawals return to the same method after identity verification; processing time depends on our security checks and the payment rail you chose. We do not charge a fee but your provider may.

Contact support with your bet slip or game-round ID and explain why you believe the result is incorrect. We review the official data feed or provider log and reply with our finding. Settlements follow the published result from the sports body or game studio.

Yes. We will notify you by email or account message when we update the terms. Continuing to use the platform after the notice period means you accept the revised version. You may close your account if you disagree with a material change.

Disputes are subject to binding arbitration or the courts of the jurisdiction specified in the full legal text. Availability of the platform depends on your local law; we do not claim a licence in every region and you confirm compliance when you register.

Email support with your username and specify whether you want to review, correct or delete your personal information. We respond with the data or confirmation of deletion within the timeframe required by applicable privacy law in supported regions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.